At toyhobbystore.com, operated by Montrex Global INC, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-day refund policy on all products, including opened and unopened items, subject to the terms below.
1. 30-Day Satisfaction Guarantee
We offer a 30-day refund policy from the date your order is marked as delivered.
You may request a refund within 30 days of delivery for:
- Opened products
- Unopened products
- First-time or repeat purchases
Refund requests submitted after 30 days from delivery may not be eligible.
2. How to Request a Return
To initiate a return, please contact us at:
support@toyhobbystore.com
or
(720) 594-4629
Please include:
- Your full name
- Order number
- Date of purchase
- Reason for return
Return Address: 12924 Pierce Street, Pacoima, CA 91331 USA
We may provide return instructions upon approval.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- A damaged product
- An incorrect item received
- A shipping error caused by us
We recommend using a trackable shipping method when returning products, as we are not responsible for lost return shipments.
4. Refund Processing
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refunds may take 5–10 business days to appear on your statement, depending on your financial institution.
Original shipping charges (if applicable) are non-refundable unless the return is due to our error.
5. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at:
support@toyhobbystore.com
Please include photos of the damaged item and packaging so we can resolve the issue promptly.
6. Non-Returnable Items
We reserve the right to deny a refund if:
- The refund request is made after the 30-day window
- There is evidence of misuse, abuse, or excessive returns
- The return does not comply with the policy terms
7. Chargebacks
If you experience an issue with your order, we encourage you to contact us first so we can resolve the matter quickly.
Initiating a chargeback without first contacting us may delay resolution and could result in additional documentation being requested.
8. Contact Information
For all refund and return inquiries:
Montrex Global INC
1001 17th Street, Suite 500, Denver, CO 80202
(720) 594-4629
support@toyhobbystore.com