Thank you for shopping with toyhobbystore.com, operated by Montrex Global INC. Below you will find important information regarding our shipping practices.
1. Shipping Locations
We ship exclusively within the United States.
At this time, we do not offer international shipping.
2. Free Shipping
We offer free shipping on all orders within the United States.
There are no minimum purchase requirements to qualify for free shipping unless otherwise stated during a promotional period.
3. Shipping Carrier
All orders are shipped via:
USPS Standard Shipping
We determine the specific USPS service level (such as Ground Advantage or Priority, when applicable) based on order size and destination.
4. Order Processing Time
Orders are typically processed within:
1–3 business days
Business days exclude weekends and federal holidays.
Processing times may be extended during high-volume periods.
5. Estimated Delivery Time
After shipment, orders typically arrive within:
3–7 business days
Delivery timeframes are estimates provided by USPS and are not guaranteed. Delays caused by USPS, weather conditions, or other circumstances beyond our control are not the responsibility of Montrex Global INC.
6. Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information (when available).
If you do not receive tracking information, please contact:
support@toyhobbystore.com
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders delivered to incorrectly entered addresses. If a package is returned due to an incorrect or undeliverable address, additional fees may apply to reship the order.
8. Lost or Stolen Packages
Once USPS marks a package as delivered, responsibility transfers to the customer.
If you believe your package has been lost or stolen, please:
- Confirm the shipping address.
- Check with neighbors or household members.
- Contact your local USPS office.
If you still require assistance, please contact:
support@toyhobbystore.com
We will make reasonable efforts to help facilitate a resolution.
9. Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery at:
support@toyhobbystore.com
Include clear photos of the damaged item and packaging so we can assist you promptly.
10. Contact Information
For all shipping-related inquiries:
Montrex Global INC
1001 17th Street, Suite 500, Denver, CO 80202
(720) 594-4629
support@toyhobbystore.com